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Frequently Asked Questions

What can I expect from therapy?

I take a strengths-based, trauma-informed, affirming approach, and use a blend of therapeutic methods to support clients in reaching their goals. Therapeutic tools and methods I incorporate include cognitive-behavioral and attachment-based approaches, somatic and mindfulness-based tools, motivational interviewing, and psychodynamic methods as appropriate.

Will my information be kept private?

Yes! I provide HIPAA compliant services. This means that what we talk about is confidential. All software used to provide Telehealth services are HIPAA compliant.  Limits of confidentiality apply and will be provided in writing to you during the informed consent process. I will review limits of confidentiality during our intake session and can answer any questions related to confidentiality at any point during treatment.

Do you accept insurance?

I accept Kaiser NorCal through Grow Therapy. All other insurance is billed through the Alma Platform. Please click here to search for "Emily Dillon" in the Alma platform to see if your insurance provider is partnered with Alma. If you are not eligible through Alma, I am happy to provide a monthly superbill to be submitted to your insurance provider for possible reimbursement. I cannot guarantee reimbursement. Please reach out to your insurance provider to check your eligibility for out-of-network coverage. All private-pay payments will be processed through Simple Practice.

How much are your out-of-pocket rates?

My rate is $200 per individual session and $225 per family session. Sessions are 53 minutes long and meet weekly or every-other-week.

What is your cancellation policy?

If you need to reschedule your appointment, please call 24 hours in advance to reserve another time. If you are unable to cancel before 24 hours, our appointment will be considered a "no show." The first no-show appointment will result in a charge of 50% of the total rate and any subsequent missed appointments will result in a charge of 100% of the total rate. 15 minutes after an appointment start time will also be considered a no-show.

What can I do if I am having a mental health crisis?

If you or anyone you know is having a mental health crisis, please call the Suicide and Crisis Lifeline at 988 (24/7). For LGBTQ+ crisis support you can also call, chat, or text with a crisis counselor 24/7 here:

Can I combine your services?

Yes! We can integrate individual services & family services throughout our time working together. However, I cannot provide ongoing individual therapy to multiple parties in the same family. One family member would be identified as my "primary client."  I will support with an appropriate referral should another family member request ongoing individual therapy.

Do you work with children and teens?

My practice generally provides services to adults. That said, I enjoy working with youth of all ages and will consider clients under 18 years old on a case-by-case basis. Please book a free consultation to see if my services would be a good fit for your child/teen.

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

 For questions or more information about your right to a Good Faith Estimate, visit or call (800) 985-3059.

No Surprises Act Notice

More Questions? Get in Touch

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